Q: Okay, and of that time, how long have you been in your current field?
A: Um, interesting how you would say that. Probably– depends on what you mean by current field, but in software development and whatever, whole time.
Q: Whole time? Great, thank you. Can you provide a brief description of what your primary job functions are?
A: So I manage a team of engineers, software developers, who develop graphics rendering and visualization software used mainly for two purposes: one is to make animated movies and special visual effects using a technique called ray tracing, which is algorithmically something, a compute task that models the physics of light, so you can get photorealistic things out of it, and secondly, scientific visualization used on high-performance computing supercomputers across the world for visualizing and seeing 3D models of processes and effects and cosmology and the weather and all that stuff. So the two things are kind of related, in particular in that in the last three/four years the ray tracing side of things, the need to actually see these processes more like a human sees photographs ever has actually come about, and it gives more insight into the data, like fibers attaching to a molecule, or things like that. So while it probably makes sense in the movies, because you’re trying to match, it actually makes a ton of sense in scientific vis–
Q: So this has applications in all kinds of different disciplines then?
A: It actually does. Gaming companies use our software, Dreamworks, Pixar, Illumination use it for making their movies, but I also work with Stephen Hawking’s team to watch black holes collide – things you can’t physically see but know physically are happening in the universe.
Q: Wow that’s incredible. Could you estimate, basically in an average week, what percentage of your job requires you to write? So zero to 25 percent, 25 to 50, 50 to 75, or 75 to 100?
A: I’m probably not going to use the right one; it’s right around 50 percent. Actually, most of the time I spend writing. So, it’s 50 to 75 I would say.
Q: Okay, great, excellent. What forms or types of writing are you most often asked to complete? Any particular modes or audiences, for example memos, emails, reports, proposals, those kinds of things?
A: Right. Yeah, audiences are varied, from communicating more deeply what I just told you, so lots of Powerpoint but with writing and visuals. And the audience can be technical sales people at Intel, it can be NASA Goddard, who I just visited [chuckle], so it can be NASA large supercomputing centers, or these same companies I talked about, Dreamworks, things like that. Internally also, I have a foot in the technology and the business end of what we do, so senior management’s VPs at Intel, present to them at well.
Q: Sure. So when you’re talking say, specifically or writing to sales folks at Intel, are you basically trying to express to them how they can market this technology, or what’s–?
A: Yes, that, and also, there’s one piece of thing about the technology that we do that is non-intuitive, which is, we do all our great visualization and everything on the processor, not a graphics processing unit or a GPU. So everybody thinks GPUs are by far the best thing for visual processing, but for the type of processing we do, they are not, the Intel CPU is. So we help enable Intel products that are– now Intel has GPUs, but they’re normally not very powerful or not in very powerful processors, from my perspective – I’m not saying Intel processors aren’t powerful – I’m in the data center group, so where your computer there might have two or four cores, sometimes if your boss will upgrade you, you might get six cores, I work with computers with 56 cores, and the technology that we use does require that hard performance to get that quality and the visual effect because as I said, we are essentially doing physics processing, and then turning it into a visual as well.
Q: And so then, and again, you don’t have to go into any details with your meeting with NASA, but when you are meeting with an organization like that, is that similarly sort of sales focused, in the sense that you’re trying to get them to use or participate in a certain process, or is it more informational in that they’re after you to help explain processes?
A: It’s always a little of both. I think again, with my technology, because of that non-intuitiveness– so I will tell you a little bit about my NASA visit.
Q: Sure, whatever you’re comfortable with.
A: There’s multiple NASA major sites, this one’s here in the Washington area, NASA Goddard it’s called. There’s also one called NASA Ames, right out in San Francisco area. NASA Ames completely uses our technology up and down. I was showing the NASA Goddard people what the NASA Ames was doing with our technology. The NASA Goddard people hadn’t heard of our technology, I was introducing it to them for the first time, while NASA Ames had used it for four years, five years, six years, something like that, heavily. So I was educating that their own organization used it, but in a sense selling as well, to say like, “Hey, you know, maybe you guys could benefit like the other guys do.” There’s all these benefits to it. And as a more engineering-focused person, I’m not going to sell them a bill of goods or anything, I’m just going to tell them, “This is how it works, this is why I think it’s good, these are the pieces of how you could use your system with this.” So it’s education with a sales twist I guess. You’re trying to get somebody to understand that you’ve maybe got the greatest thing since sliced bread, but maybe they need to see the sliced bread, you know, maybe they’re used to the other. So it’s a little bit of both whenever I’m talking to anyone.
Q: Sure. Great, that’s really helpful. So, we’ve maybe covered a little bit of this but, and maybe you can use the same example if you’d like, but could you walk us through the process of maybe one specific recent project that you’ve had, kind of going from the time that either assignments are given to you, or the assignment is sort of formulated, what kind of preparation you do, what kind of steps you take in your writing to see the project through to completion?
A: Okay. Well there’s– one of the reasons, so I, I mean whether this is recorded or not is fine, do you want to talk about the books I’ve written, or do you want to focus on what I do day to– you know, are you going to jump to the books, or do you want me to introduce those to you?
Q: Sure, if you’d like to, yeah.
A: Okay. So because the process of the books that I’ve been involved in writing, to me was really interesting, and also very, very detailed. While the content was detailed, the actual process of making sure that that book came out was– one, I have a writing partner, James Rinders, who we hope joins you, and James had written books before, so that was very helpful to me. And then once I understood his background and his perspective, that’s basically a huge learning process, but we mapped out everything. We would sit down, write a bunch of stuff down, you know, white boards, all that kind of stuff. But then we would turn it into an Excel spreadsheet, that– the process of writing a book, for me, after years and years of I think pretty successful software development in a variety of fields, was the most detailed – not the writing part – the saying, “this has to be done by here,” because we’re talking 20-25 chapters, 600-800 page book, deeply technical, but the writing part was close to the easiest. I mean, you would get writers block and all that stuff, but at other times you would just flow and be able to do it. And that was also challenging and enlightening, you wrote and rewrote and rewrote, and then we would share it back and forth. But to me, the thing was the de– was so interesting and unexpected, was the level of detail that we had to go through. Like, if you’re not done on this day, and we were aligning, most of our books were aligned to the release of an Intel product. So we were pre-writing it, and getting the product– so we were writing stuff about pre-launch products– if you don’t know how people build processors and everything, there’s a thing called a stepping, and almost always there’s at least two steps, if not three or four. And by stepping, we mean like, we build one, or we build 100, put them in computers, and try to make them work. And then you find out if there’s a problem, if there’s a performance problem, for high-performance computing, performance is everything, right? So anyway, we were in this process of dealing with the fact that we had a pre-production product that we were trying to write the production manual for. Not really manual, but the production, sort of a technical English version of how to use this thing, and then were learning how to use it as we did it. But the, as I said, so this was all aligned with, “well, product will launch here, we need the book to launch here,” and the detail behind that was really something. We met every week, we met for an hour, hour and a half, just going over the spreadsheet, not writing.
Q: Sounds like a ton of project management.
A: Exactly. Project management up the you know what. We used Excel, I mean Excel was perfect for what we wanted to do. But we would end up sheet after sheet, and we’re here, and then a couple of times, we had other collaborators, we were more editors. So we did two books that were a collective, and managing all those people, one book we had 60 some odd contributors, like multiple per chapter, because of their different expertise, and getting everything from, “well we want to put all your pictures in the thing,” we had to actually program manage getting a headshot for everybody. So it’s very rewarding, but if you’re going to approach doing a book, any kind of book, but in the case of a technical book where you would think, “Well, this person’s a guru, they’re just going to write it, and maybe they need an editor to help them write it,”– interestingly, we both were pretty good at English, I had a Catholic upbringing, all that stuff. So we did have editors who helped us, but they were more asking us questions like, “Should you say it this way or that way?” But anyway, all those books were a project similar in that vein. So I found that really personally interesting when I engaged in the writing. Now in the daily writing of like emails or preparing Powerpoint slides or whatever, the key thing is to think about the message that you’re trying to send. And I don’t always do this, I’m not perfect at it. Often in this hustle-bustle engineering world, you’re trying to get stuff out the door and meet customer demands and all this kind of stuff, sometimes you forget that, and it’s not that you get in trouble, it’s that you end up in a thread back and forth, like, “Oh do you mean this or do you mean that? Do you mean this, do you mean that?” So but for peers, executives, and again, like NASA or whatever, you really have to think about, “What do I want the result to be?” and then work from there. Often you just say, “Oh I know everything about this,” and you just start writing, you think about the education part, but really in the end, if you walk out the door, are they going to forget everything? Usually it’s the classic, leave them with one, two, or three call-to-actions, or just, “I hope you got this.” So that’s one, this is not me, but a manager that I had who’s actually a good friend as well says, “Tell ‘em what you’re going to tell ‘em, tell ‘em, tell ‘em what you told ‘em,” [laughter].
Q: That’s perfect [laughter]. That’s perfect.
A: And that’s a good way, you know, it’s not always every time the right way, but think if that is what you need to do, yeah.
Q: So it sounds like you have a lot of diverse writing experiences. So in the book writing world, when you’re doing this heavy collaboration and project management, and then in your sort of managerial role, when you’re kind of maybe giving directives or sort of setting the agenda, do you find that you prefer collaborative writing versus like, when you get to be the point person? Or do you see similarities or stark differences between when you’re in that sort of collaborative author mode, versus when you’re kind of in control of–
A: Yeah, I think there’s actually differences, yeah, I think, yeah, your role of the moment, right? Sometimes, you know, as a manager or technical leader or whatever, you do need the combination of listening to all the inputs but making a decision. Or you’ve already heard all the inputs and something new comes in and you know what to do. And you’re always balancing a sense of urgency with a sense of correctness. If you can get them both, sense of urgency and correct, usually you should go for it, right? Or at least move the ball forward, if it were, and you know, beg forgiveness later. Sometimes you have to do that. Other times it’s the worst thing to do. You have to listen and collaborate. On any kind of book paper – the other thing that my team does is academic papers, even though we’re a corporation, we do the equivalent of academic papers, we submit them to conferences, all that kind of stuff – and those are always, I haven’t seen one paper from my group that didn’t have at least two people, they’re almost never individual, and they like it that way. With a book, I think I possibly could write one myself now, but I still, just, I happened to get a collaborator who we really, we both thought alike, but we thought differently enough that we could you know, finish each other’s sentences, which sometimes you have to do in a book. And if it’s technical/engineering oriented, you basically always need someone to check your work. You know, always, if you want to be credible, it has o look credible, and you can just [speaker makes sound effect 17:06] fly it out there. So it really depends on the circumstances, I would say lean toward collaboration more. When I work with my team and everything, I don’t consider myself a dictator, I get all the input and everything. Now I sometimes drive them to do stuff, but it’s based on what they’ve done already, so usually they agree with me when I like pick a particular project or whatever. So for instance, the annual supercomputing conference is coming up in Dallas in November, and since we’re so visual, our software and everything, it’s great for demos, it’s great for in the booth, and you can show real live stuff. I tend to listen– most cases we try to get external partners, like the Texas Advanced Computing Center, which an NSF supercomputer, Argonne National Laboratory is going to partner with us, and we use their data and stuff. But one thing is, it’s one, hard to actually get agreement, to use that data, scientific data sometimes is held close, and then it’s brought out to the public, so we’re kind of in there. I often suggest, like we’re going to do one of these, you know, the structure of the demo, how the booth’s going to look I often do myself, but then, and say like, “Hey, you know, we’re going to do this,” but then I spread it among the team members to shepherd it to the end, so.
Q: Interesting. So, this kind of brings us luckily to our next question. You talked about how early on, you know, if you think of like, you know, tapping a guru to write a technical book, you think it might kind of be easy because they have obviously the knowledge base and the technical skill, but you’ve also detailed like how there’s so much more that goes into actually writing than just having the knowledge base, so how did you know how to do the kinds of writing that you’re doing? It’s obvious that you have obviously the technical skill and experience, but how did you know how to then be able write about that stuff in a way that’s effective for your audience and with your collaborators?
A: Well, I mean, I reach back a little to my, you know, education kind of forced, at least the Catholic schools are known for that. I don’t want to necessarily say that public schools aren’t or whatever, but that focus in the end was the right thing, you know, for me. You really end up kind of communicating in various ways, a lot through writing. And having that confidence in writing I actually think is extremely important to get up in front of an audience and speak, which I now do fairly regularly, which I was horrible at at first. Even you know, but, kind of recognizing the key things in the writing, you know, the plot, whatever the, I guess the messaging is the plot, you know, that kind of thing. So you still kind of, you know, if you engage in that educational form, you have a start, but I do think you have to branch out from just– you’re forced these days to branch out into like I said, like a technical paper, you know, as you get in master’s or whatever you’re now writing. You know, whether you’re a biology PhD like my son is – he’s a writer/editor, he does all this similar stuff – because if you can’t communicate your knowledge, you’re basically going to be locked in– it’s fine if you’re a super mathematician– I remember one time I was with a different company – I won’t say any specifics, – but we were going to hire a math guru, and we talked to him and we just said, “If we hire him we’re going to just shove him in a room, and give him formulas,” and you know, write down what he wanted to do. But he was not going to communicate anything, we would have had to communicate for him. So there are people who are very, very good, very [inaudible 21:22] but in the end, you’re going to have to tell somebody what you did in order to get a raise [chuckle] even, or to keep your job. But from that standpoint, you know, there’s just a lot of experience. Some of it’s trial and error, some of it’s like, “Oh, you’re a new manager,” whatever, I’ve been doing it for a while, but when you first go into management, you actually don’t realize how much writing you’re going to have to do, and communicating you’re going to have to do. You kind of say like, “Okay, hopefully it’s not the Peter principle, right?” But you need to think about that, you know, what’s the message? Who am I communicating to? Who’s the audience? All that stuff is extremely important and extremely easy to forget.
Q: Excellent. Again, brings us to our next point. Can you think of a time, maybe early in your career, where you felt unprepared as a writer at work? Is there a kind of task or skill that you do in your current job that maybe you hadn’t been asked to do before, or you didn’t feel confident in?
A: Oh, I think I would say, again I think a lot of people don’t realize this as writing, but translating words– I’m kind of verbal, and I’m somewhat verbal in my writing, I’m not as terse as I should be, it’s one of the little management criticisms I get. Which meant, taking your knowledge and putting it tersely on a Powerpoint slide was, so when I– this is only the last ten years, I joined Intel ten years ago. And I was mostly used to face-to-face conversational stuff, the occasional – I don’t know if you call it memo – you know, emails, basically emailed memos, basically where you know, “We’re going to do this, we’re going to do that, here’s the status.” You know, status reports, stuff like that, where the detail is needed, you know, you could go a little crazy, the occasional trip report, that kind of thing. But when I had to, I was like, “I can’t do it.” I took this job, it was meant to be sort of a communication-oriented job, and the one thing in the whole interview process and everything they failed to mention was, all our writing, all our communication, almost everything is with Microsoft Powerpoint. Everything has to be boiled down into again, same manager, “Give me three bullet points with no more than, five words is better, eight words max, boom boom boom. And that better be your whole message,” and everything else like that. I was like lost. I was just like, “I’m uncomfortable with this.” I was extremely uncomfortable because I like to get the whole truth out, you know, and nothing but the truth, but to do that in five words? You know, how do you do that? And I still struggle a little bit with it today, but I’m much better now, I’m now comfortable. For instance, I gave a Powerpoint presentation to NASA; of course the good news is is over the ten years I’ve got a whole boatload now of presentations in different forms and stuff, so you do kind of want to get that collective thing, but occasionally I have to start from scratch and do something and it’s challenging. But for the NASA thing, for instance, I prepared for an hour on Saturday to go in front of one of the top customers, you know, or partners/customers in the world, rocket scientists literally, and I just did it in an hour, and you know, comfortable enough with what I’ve done. Other times you can take weeks to craft that thing and hone it, and I start doing silly little things like, “Is there a way to remove a word from this?” you know? And you’re there, can you make it either more powerful or communicate it with more white space? It turns out that people hate, when they see a Powerpoint, to see all words on it. At the same time, I do lots of imagery on mine, but that can be overdone too. You know, you have a pyramid that does this that and the other thing, and you think that just gives the message, and people go, “Huh?” So some of the best ones I’ve seen have been these, the only faintest imagery. I’m all about imagery, so I use a lot, but yeah, like the, “line one, concentrate on this,” you know, the build down there. Other things– people tend to hate builds, but if you use them right– you know what I mean by a build, right? Where you really could do it all in one slide, but the slide builds up over time.
A: The best builds actually are the ones that have little very little fanciness to them, and just put another bullet point, another bullet point. And again, there’s two sides of that coin, because as I’ve said before, “tell ‘em what you’re going to tell ‘em, tell ‘em whatever.” Often it’s good in certain cases it’s good for them to be reading this live while you talk, other times they might read bottom up [chuckle], where your message is down here, they’re reading bottom up, and you’re talking about this. So sometimes if you want to lead them somewhere, it’s better, if you’re going to do almost an educational, if it’s more educational you’re going to lead somebody somewhere, then builds are typically good. If you’re reinforcing a core message that they either know or they want to be refined, then sometimes it’s better have everything up there.
Q: Great, thank you. So you’ve talked a little bit about what you’ve already done to overcome those issues, but one thing that struck me when you were talking about sort of your initial discomfort in boiling down something to five or eight words – did you find that your discomfort came from like, your fear of losing, because you’re taking a really complex idea and putting it in so few words, that you were going to misinform somehow? Or was it more kind of in the communication side that you felt like you weren’t able to express yourself or your ideas or your mission as efficiently in those few words?
A: Yeah, I think there’s two things that I’m still, I won’t say struggling, but I still am conscious of it. The other thing with this kind of bullet point communication, if you want to call it that, is the, you’ll often hear somebody, particularly a senior manager or somebody like that, say, “Give me very little, just give me the three words, and just, let’s just talk to it.” I actually found that very difficult. I am very much reading the words on the slide, and then, you know, embellishing. Where sometimes it was, you know, like “What? Question mark,” and then you just, and you know, that’s not going to get you anywhere [chuckle], that you can’t leave it behind and any of that, and you just have a conversation. Again, it’s all about the context, it’s all about where you are. But I still struggle with that. What I find I don’t do too much is actually memorize the slides. The other thing I don’t do, which apparently is really really bad – I almost never rehearse, ever. I just wing it when I go. And that works two ways. One, the rehearsal would make me more nervous that I’m trying to fit within a certain thing, but for me, people say that I’m more real and more enthusiastic when I haven’t done a rehearsal, you know what I mean? So anyway, this is me. I know tons of people including senior managers and stuff, all the time– I actually was good friends with Intel’s number one senior executive, you know, helped them present. He was a good friend of mine, I had him come into my staff and everything, he was there like, “Oh no no, you rehearse four times the amount of time than it takes for you to do, you know, if you have an hour presentation, you rehearse a minimum of four hours,” literally in front of mirrors and all the kind of stuff. And I just can’t do it, my head can’t do it. But so, anybody who reads this, you still might want to rehearse [chuckle] but for me, I found it makes me, people’s feedback normally is is like, “Wow, you were into it!” or “You’re passionate about what you do,” or whatever, “It felt real,” so for me, that’s what we’re–
Q: I find that, for myself too, when I teach, you know, just have just a basic outline of a lecture, rather than have the whole thing in my head, because you’re– if it’s all in your mind already how you’re going to say it, what you’re going to say, you kind of get tripped up in the rehearsal, and you’re not thinking about the things you’re saying. It becomes rote, and you’re not engaged, so you can’t be flexible, you can’t change course, but you also can’t really show a lot of passion about the thing, because you’re not discovering the thoughts as they’re coming–
A: Right, you’re just worried about it, “Did I say everything I was supposed to say?” even though it’s your talk, right?
Q: Exactly, exactly.
A: So, yeah. So that’s one thing I do. But the other thing is is, I do need those clues, I mean, one of the worst things that can happen to me still today is that I physically can’t see the slide, like it’s behind me. I’ve seen people do that, you know, the Bill Gates of the world go in there, you know, and sometimes you have the thing in front of you or whatever, but I really need to see that slide to keep me on track, but then I’ll talk to it. So, anyway.
Q: Great, thanks. So you’ve hit on this already with your book writing and the collaboration, but for Intel, right now, does anyone specifically oversee your writing, or are you kind of– ?
A: Well, at Intel, this will be interesting for you, the people who oversee my writing the most are Intel Legal.
Q: Okay, interesting.
A: Because Intel’s a large corporation, has been involved in, you know, lawsuits because of, whether it’s impressions or whatever, of monopoly, that kind of thing, we actually have to be very careful about utilizing– there’s a couple things we have to be careful about. Not losing or genericizing our trademarks, you know, things like that, so, there’s various trademarks– Intel itself is trademarked, and utilizing that properly within the scope of legal trademarks is usually reviewed. So mostly it’s that. The content itself is not reviewed, you know, they might come back and say, “Boy that was dumbest sentence I ever had.” But they rarely will do that. They’ll just say, “You used Intel wrong here, you used trademark xyz wrong.” We have tons of trademarks, you know, Xeon processors, you always have to use– there’s all these rules. Like you have to say “Intel Xeon processors”, you can’t say Intel Xeon, you can’t just say Xeon, you can’t, you know, all this stuff. And so we have to keep track of that. I’ve learned a lot about that, so mine are normally there. And as far as a monitored no, it’s my job to get– so a review is expected, but it’s my job to either have a peer or somebody on my team work together with me. So I normally don’t do all my own stuff and then go. Someone reviews it somewhere, not because they’re overseeing me, because that is one somewhat standard, and two, the sort of collaborative practice. So I would always have one of my team members, and vice versa. I normally review my team members’ stuff, particularly when they’re going to present like a paper or stuff like that. Actually, I’m required to review their papers, but only for technical like, they accidentally spilled by some IP, some trademark, not trademark but a trade secret, or something not yet patented that we want to do. I normally do it for that. I actually let them collaborate themselves and get the English right and everything, I just sort of– one, I don’t have all that time to do that in what else I do, but for the most part, yeah, Marketing will review when it’s like a conference or anything like that, so it’s, again, depends on the circumstances. For instance, the stuff I did today for NASA, nobody reviewed it, but I used slides that had been reviewed, just the stream and everything I did. So in that weird way, if it’s been legally reviewed, I can use any slide I want in any order I want. It’s not the order with which it is, it’s, “is this legally correct?” And then I can usually do that comfortably. I occasionally go, “Don’t write this one,” [chuckle] no, I try to avoid that, but sometimes you’re asked to do something a day in advance. You know, “Go talk to GM,” or something. And you just go like [speaker makes sound effect 35:05], “this is what you’re going to get.”
Q: So it seems like Legal is mostly judging success of your writing in terms of, does it follow the sort of established protocols for trademarks and legality, all that kind of stuff?
A: Yes, yeah, occasionally, and then if it’s a sort of a Intel-sponsored public event – again we’re actually about to sponsor, you know, be in a separate hotel from the conference and do an Intel thingy – something like that will be reviewed inside out. But mostly they call it legal review. But the person who manages legal review is usually a marketing or communications specialist, like a PR person. They will actually review it for, “Is this just messed up?” So they normally will then come back and comment.
Q: So they’re maybe focused a little more on the persuasiveness of the writing– ?
A: The message. So they’ll come back and say, “This would be better,” particularly if the, there’s usually like a marketing or a sales owner for any of these conferences or one or more, and they typically get some of that stuff. The other thing we write a lot, just so you know, with a technical product, that most people don’t see, even most people at Intel don’t see it, but the people in the know do, are what’s called Q and A’s. So when we’re going to announce a product, or we’re going to have a bunch of demos or whatever, there’s this 40-page thing that says, “If somebody asks this, what’s the answer? If somebody asks this, what’s the answer?” all that stuff. And technically all the people who go the show and represent Intel enough will have read that. But normally they just, and then we document all that. So I might have ten things that I have to provide answers for for the Q and A. Ninety-seven percent of the time if they hear a question in that realm, they go, “Go over, talk to Jim,” [laughter] so they normally won’t answer it even though they’re supposed to. But anyway, that’s actually an important – at least a corporation like Intel – an important aspect of the marketing, sales, and technology. Writing all that down in 100 percent, you know, whole truth fashion, while still having to consider the audience, is a bunch of sales and marketing people, I guess many of them are engineers themselves, who only have a certain amount of time to do things. So again, you have to balance it. But it’s a different style of writing, you know, think what somebody might ask. Often you have the same question, but written in different ways. And sometimes you even give a different answer even if it’s the same question, or sometimes you say, “the answer’s above there,” because you realize, you know, so, it’s pretty interesting. The Q and A’s typically have the same context or same question, but in a different manner, you know, words moved around in how you can question, and you do your best to put two or three of those down for not every question, but a question that could be asked in a funny way.
Q: Sure, yeah, that’s really interesting. How long – and this may vary because you’ve talked about a lot of different kinds of diverse writing projects that you do – how long typically do you have to complete a writing project? Deadlines you typically work in?
A: Yeah, I would say, we are, for one of these conferences or something like that, it can be, probably the shortest is two to four weeks. And often it’s 16 weeks, even if it’s a Powerpoint presentation or whatever. Again, because of one, if every presentation has to be read by an Intel lawyer, believe it or not there aren’t that many Intel lawyers [chuckle]. There’s a lot of them, but there’s not enough to do it, so they have to get them in advance. We also have this notion that I don’t think is a problem revealing of, 50 percent, 75 percent, 90 percent, and then 100 percent done. So 50 percent is normally the outline/abstract and a flow of slides with maybe the titles on them, and then 75 percent in to 90 percent is pretty close, that’s usually what’s legally reviewed, then it comes back and then it’s, you know, made that way. That’s not for everything, but that’s for one of these Intel public things. And my favorite one which is, there was one Intel event that they held yearly, they don’t hold it anymore, where they had actually the legally qualified, they weren’t lawyers, but legally qualified to review stuff. So I often I had presentations that were 102 percent [laughter] because I would go, “Well, I put this in two weeks ago, and you know, the world changed or something, and I want to add this,” and they actually knew that that would happen, that was fun. So occasionally I get 101 percent or something like that.
Q: That’s excellent. So you mentioned your experience as a student in Catholic school, and it being writing-intensive. Can you think of the kinds of writing that you were asked to create when you were a student, whether high school, college, or whatever, and in what ways do you think your college writing experience, or even if you want to go earlier than that, prepared or did not prepare you for the kind of stuff you do in the workplace now in terms of writing?
A: Umm, yeah I mean obviously grade school through high school, the book report was one of the driving things. When we went towards mid high school is when they would give you more of a research paper type thing, you know, “This is what you’re going to encounter in college.” Or like a creative writing thing or something like that. And then into college, you ended up having that. I remember when I was in high school, and I went to a public high school actually – so I went to grade school Catholic and then public high school – umm, I did feel, obviously it wasn’t hugely prepared, but at least I had seen one or two of these things where you have to do an outline, and structure with the outline, you know, begin filling it in, conclusion, and the whole kit and kaboodle. And in the end, even in bachelor’s degree, I had a seminar course that I needed to pass in order to get out, it was a business management seminar course, and I had to do a whole study on actually a technology company, and I would say– so part of that course was surveying a variety large businesses, it was so that you could do some kind of market analysis when you got out. So the teacher kind of helped with that, but mostly they counted on you having the structure and everything, and I got an A. And it was one of those classic all-nighters, you know, three days before I’m supposed to put on a cap and gown [laughter], you know, typing it up, you know, writing, and then typing, and you know, because I am old enough that it was a typewriter that I was working with, right before computers became super useful in that respect, word processors. And yeah, I felt that that education got me to that point. What I would say though, I ended up mostly going into software development and everything else like that, and for mainly I wrote code for a while, and would have to do a little bit of design, a little bit of writing. Actually now I’m going to reverse myself. There was one big project I did where I wrote a 40-page design document which kind of was like writing the book, but I actually didn’t draw on that until you just reminded me, but I remember this design, “This is who this thing works, and this is how it’s going to work,” and defining the programming interface and all that kind of stuff. So you, yeah, actually and it’s a very similar structure. So I would say there’s some measure of preparedness that I had probably I would say, particularly for a technical person, I’m actually guessing, I would guess and I didn’t have this, is something like a creative writing course actually would be good because of the whole thing about the messaging and everything that I was saying – I think I learned that more on the job and more in response to not doing it well. But if someone is more looking for a technical job I would not eschew things like creative writing. I don’t think you have to take seven years of it or whatever, but definitely take a creative writing course and force yourself– and if you’re going to be technical at all with a research bent, then you’re going to have to write papers. And so I think gaining any of that experience, you know, get over that fear. I would say for me, I kind of eschewed that. I was, every course technical, every, you know, whatever, catching up although again, I had these course where you’re required to do it, which was great. But I think the flip is creative writing. I think that that may actually make some sense in the technical engineering world, just that structure that you have to do to– because I know it’s really hard, actually. I know to be creative you actually, you have to pound your head against the wall. So anyway.
Q: That’s good, that’s something I try to convince my students of. And maybe they’ll believe it coming out of your mouth [laughter]. So you’ve hit on this a little bit, what’s at stake in the writing that you do? I know you talked about like bumping into legal and marketing and stuff like that, but what would you say are the stakes for the kind of writing that you’re doing for your job?
A: Yeah, there’s two or three that I’m thinking of. So one is simply getting it right – effective communication. Clear, as concise as possible, do what I say not what I do, and you know, making sure that you understand the point you’re getting across. Think about that in advance, and you will forget it multiple times, but go back to that. Another thing I would say also in the business setting and the higher up you get, it’s often a good idea to wait ten minutes, particularly if you’re responding to something and you feel anxious about it, either negative, like you’re about to type something negative or whatever. Think about it, and I’ve screwed that up too, it usually doesn’t work out too bad, but it can. Frankly these days you really have to be careful with any discriminatory language at all, not because you should use it, but you just have to make sure that you don’t accidentally use it. Particularly if you are not discriminatory at all, just be careful, you know, with making sure you consider the population that may do it. The other thing, that this is highly related, is, don’t necessarily think that only the four people that you sent your email to will actually see it. Not because the corporate gods are looking at everything, because they may forward it, okay? So, you’re often writing an email as a message to somebody else who’s not on the line, that you expect them to forward it to. They’re not required to, but that happens. So just, anyway, that sort of goes back to the, you’re writing to four people who you think are colleagues, but personal friends, you have to be careful. And then, for Intel, like I said the legal thing is a big deal. If you are going to write something disparaging about a competitor or something, again, that sort of goes back to discriminatory, but in the context of Intel, we’ve been put in front of you know, judges, for being anticompetitive, or whatever the right thing is. So you know, those are the stumbling blocks. But usually in the end, it’s about truly effective communication. The other things are just, you either learn or you, you know, they’re more I guess somewhat mechanical in a way, just make sure you keep your head on straight. But yeah, I mean, I think the other thing for young people is to realize that corporations, even big corporations like Intel, are surprisingly flat. So you might have just joined, you got out of college, bachelor’s, master’s, whatever, you join some company, some VP who’s two steps away from the CEO, even if you’re in 100,000 person company like me, there’s a good chance they’re going to hear about your stuff, okay? For good for bad.
Q: Wow. Right. So that adds stakes to everything you’re doing.
A: Yeah, so your personal career stakes typically, you know, you’re not obviously not completely on the line, you know, if you’re a little huffy with your manager or something like that, or we often talk about bringing out the elephants in the room, if there’s something that needs to be said but you’re afraid management will take it the wrong way or whatever, sometimes you do need to say it. But you know, again, make sure that you’re confident that you’ve done the do diligence. That probably for a young person, it’ll be, “Oh of course this is wrong, or right,” or whatever, just take a moment, think about, “Are there other ways that this could be read? And did I do all the do diligence behind what I’m about to say?” You know, like, “Hey we should go into the gaming market!” or whatever, when the company doesn’t do that, or whatever. Now that may be the greatest thing, you actually might be right, that might be the elephant in the room. Just make sure when the exec says, “Yeah, but what about” and they’re completely right, and you’re [speaker makes sound effect 51:24] like that. So just, again, that’s not afraid to do that, because that’s actually how you move forward in your career, just one more, you know, extra thought, “Could there be a different way this is presented?”
Q: Sure, great. That’s fantastic. What would you say the most difficult thing about writing in your field or your particular position right now would be?
A: Um, one, it is most difficult? It’s not really difficult, the legal thing is more of a hassle, I think. Really it boils down to the sense of urgency, or the, basically, you were asking me how often, you know, what kind of time I do. Sometimes, you know, that’s a real mix bag for conscientious writing your presentations or whatever, technically you’re supposed to be told in advance, like, “In three weeks you’re going to go to meeting X and do Y,” right? That’s like 90 percent of the time, 85 to 90. Ten to 15 percent of the time, it’s you know, “We know you’re the expert in this area,” or, “We know you know about this,” or, “You complained about something, we want to hear it,” and it’s the next day. And so it’s more the, all those considerations I just said here, is when they get squashed, where you’re not comfortable anymore, that you have done your do diligence and everything because of it. Now typically, in the right circumstances, you can, not fluff it off, but you can just say like, “Consider that I’ve only had a day to,” you can say that, okay? But sometimes you can’t. Sometimes you’ve been invited to a key customer technical meeting, where you’re the expert ,and you’re supposed to come in as if you thought of everything for the last seven years, and you’re just telling them that. Where actually you only had, the person said the night before, “Oh crap, this person should be there.” So that’s a difficult circumstance that you sometimes have to go through, and it works about 75 percent of the time, and 25 percent [chuckle] you get whacked. Just be aware of that, and again, have good relationships with your peers and your management who know that you are technically skilled and everything, and you just got kind of thrown under the bus.
Q: Right, yeah. Great, that brings us to the next um, has anyone helped you with your writing, either formally or informally, since you left school?
A: Oh yeah. I mean, well I would say again, James was very, very useful. I do think I had the basics, and I think maybe even he might say that I helped him. He helped me more, by the way. But yeah, the partners, collaborators, managers. A good manager will help you with this context, you know, this move for conciseness, powerful concepts, you know, I’ve definitely had managers, friendly peers, all that stuff. I think something I did learn after I left is this notion of collaboration, actually asking for help. Often you think you’ve been directed, particularly when you’re younger, your manager says, “Go such and so and do a trip report. Go out, meet a few customers, come back, give me a trip report, tell me what you found.” And you actually go do that and never had anybody read what you wrote or whatever, and you handed it to your manager. Other thing you can do is, typically when a manager wants that, he wants to forward it somewhere, just like I just said. So what you actually can do is, write up the outline, write a few key points, and hand it to the person who asked for it, and say, “I’m not done yet, but this is the direction I’m taking, is it okay?” So you feel like you’ve been dictated to or whatever, often the right approach back is just to say, “Can you just look at this, make sure I’m on the right path?” Actually it feels like that’s hard to do, or you don’t think of that, but that collaborative nature to– and then they’ll give you guidance, they actually feel good, they feel like a mentor as opposed to like a manager or whatever, and people like that. Now some people will be jerks, but that’s a very tiny percentage. So I would say, you know, even if you did everything I said here, creative courses, everything, “I’m good to go!” the review and the breadth of reviewers is actually something that’s, and again I forget it sometimes with timing or whatever, but it’s way better to pass it by either a friendly reviewer or the person who wants to see the end result. Because typically, particularly in the business world, they want to see the end result because it’s going to help them communicate, they don’t have all the time in the world. They’re giving you an opportunity, you know, and if they’re giving you that opportunity, and you have a good enough relationship, you can always just show it at 50 percent.
Q: Sure. That’s great, that’s fantastic to hear. Just a few more. How do you feel that you’ve most evolved or improved as a writer over the span of your career?
A: Oh I think that yeah, probably the biggest thing is, and again, I think this is where the creative writing is attempting to reduce the verboseness, which tends to turn something more powerful. The problem is, of course, if you overdo it, then it tends to be confusing, right? And then you might have a lot of big words in there and it doesn’t mean anything. But yeah, the notion of thinking about the message – really important. And then delivering that message in the fewest amount of words. And that’s not always the right thing to do, you know, you’ve got technical papers and things like that, where you literally have to prove that you know everything, you’re basically writing a proof, that’s a lot different than writing, not an opinion, but a fact-based communication. So I think the biggest thing that I look at when I write is trying to be more concise, and I’m still working on it, and I will be until my grave.
Q: Yeah, I think it’s always an ongoing process, but that’s fantastic. To what extent do you think writing is valued in your particular organization and then in your field as a whole?
A: That’s a great question. I think it is. I’ll give you one anecdote. You know, I think it is, but I also think it’s, in a way it’s expected, right? So there’s an expectation that everybody can do it, and at the same time, I think that everybody are very nervous about doing it, right? So there’s an expectation that you’re going to do it right. But for me, the biggest thing that shocks me is that, this is mostly for the books, when you have done a book like that– so after I did the first book, I didn’t realize that something was going to happen. So the book was Intel-oriented, it was sort of around an Intel technology, but it was a technical book. Intel wanted me to sign books [laughter]. They wanted to give away books, they would buy the books, we would go to these conferences, and then like I’m this weird kind of 15 minutes of fame celebrity? But what shocked me was the number of people who would line up and thank you, and shake your hand, and be thrilled, from all over the world. So for me, I just thought, well I mean, I’m happy I did the book, I think it does what it’s supposed to do, it educates, it talks about our thing or whatever, but actually the value to the community outside Intel was very high. So James and I would often – he was a pro at it because he had done it before – but again, when it first happened it was new to me. And I’ve done a total of four books at this point, and each one just shocked me. I went and did a talk in Seoul, South Korea, shortly after I did one of the books, I was talking in my technology area, but then they had arranged the book thing, and everyone in the conference, I mean it was a volunteer thing, but everyone in the conference lined up like out the door, and they’re like, I literally go like, “Are you sure that these people care that much about this?” [laughter]. So what I say is, is it is valued, it’s certainly valued, if you do it right, then it’s valued outside. It’s a very tiny, you know, I forget, I think I’ve sold maybe 10,000 books total, something like that? But when those people, and they were getting it for free, but they also could have walked away with the getting it free. But they were like, “Thank you,” and then they would say like, “Can I have one for my buddy?” That was always funny, like, “Uh, I know I only get one book, but Joe Blow had to be at something else or couldn’t come with me,” and sign it. So you would do that, it’s you know, both a nice gesture and kind of nice, but then throughout that conference, they’d like wave the book at you, and “Hi,” and you know it was, and anyway the bottom line is, is that’s my anecdote, not really about me, but about other people, of valuing somebody who took that time to do that.
Q: Exactly. You don’t always, and not in every field where you get that kind of like instant feedback.
A: Yeah, exactly, exactly.
Q: You know, if you spent your life writing scholarly stuff you’d [crosstalk]–
A: And we would, yeah, and we had like a website, you know, and occasionally we would get a question, but often we would get like, “Wow, I read chapter blah-blah-blah, and now I know more, and just wanted to let you know.” And so that was always fun.
Q: That’s great. Yeah, even just to have that quantifiable appreciation is [crosstalk]–
A: Yeah it’s really nice and I actually didn’t expect it. I actually thought it was, you know, at a way good for me, but also, mainly good for Intel in a way, I wrote it. I knew that it would be something I wanted to achieve, you know, a bucket list kind of thing, and yeah, when you asked that question, you know, that’s what I think of, of the response on the outside. And the same thing with, I know with the papers and stuff that my team– I’ve actually been co-author only on paper and my team has done otherwise, they’re really deeply technical, but those folks are, you know, sort of considered rock stars out in the world when they go and they do a presentation, and then people gather around you, and it’s– so even when you write something, if you write an important paper, seminal might be a strong word, but if you write an important paper that people get out of it, then they have very high praise for that. And the only reason they have high praise is because the paper communicated to them, it was written well. If it wasn’t written well, I won’t necessarily if they don’t have high praise if you’re a technology guru or whatever, but if it’s written well, then they respect you more.
Q: And it’s going to hit a lot more people too.
Q: Excellent. So very last question – how did you define successful writing when you were a student, versus how you maybe define successful writing now? And would you say that you consider yourself a successful workplace writer?
A: Okay. I think the student one’s easy and rote [laughter]. If I got a C minus, or a D plus, A, whatever, if that, and you know, I do think when the professor says something like “well written” or “liked it”, just that other little extra. You know, the A or B or whatever’s good, but if they say like, you know, circle something, “I really liked this part, you really got it.” So that was, I think that extra note maybe back, or even sometimes, you know, God forbid you had to read it in class, or you had to share it as a team member and a team member would say that, that’s good, because I don’t think people do have to do that. And now I think, yeah, the satisfaction’s a little less overt other than the one I just talked about it, you know, people wanting you to sign a book or something. But it, right or wrong, you left a meeting and they said, “Thanks, we really got it.” Or, for instance, my NASA meeting today is, is, “We’re going to download your software and start using it.” That’s, you know, that’s pretty good feedback. So, I think the answer is, is pretty successful, always working on it, stumble across those non-thinking mistakes a lot, not always, but you know, it is one of these things where I’ll have to go back and remember to do what I said to do. But I think yeah, I think it’s– sometimes all it takes is, you can tell when, there’s almost always a “thank you”, but when it’s a sincere thank you, when you really feel that, that’s when you get it, you did a presentation, you did a talk, you wrote something, or somebody goes like, “Wow that’s good, I really get it,” okay? And you don’t always get that, and very often you get this, “Ah, okay, thanks for presenting,” you know, “Checkmark done, Jim presented this week.” That’s sometimes what happens in the workplace. Other times when they think they’re going to give a checkmark, and they go like, “Wow, you enlightened me,” or whatever, or, “Wow, really thank you. We didn’t get it.” Hopefully you get that 30 percent of the time [chuckle]. I think if you do get it 30 percent of the time then you’re winning, yeah.
Q: Alright, thank you.